When businesses first start their digital transformation using a BPM or CRM tool the focus is on the completion of the their first application. The business and its employees gradually gain more experience and will grow in an organic fashion. Employees begin to exchange best practices and discuss common functionalities, while management is thinking of ways to measure and improve the knowledge and productivity of the employees. At this stage a need for standards, guidelines and a unified way of working starts to arise in order to synchronize technology, processes and people to achieve a next level of maturity.
A Center of Excellence can help in gaining productivity at this next level of maturity.
The Center of Excellence refers to a team that provides leadership, evangelization, best practices, research, support and/or training regarding a subset or all aspects of the digital transformation process. With regards to the use of a particular BPM/CRM suite like Pega or Appian, a Center of Excellence can help in the following areas:
- Technology
- Process
- People
Our consultants can help establish a Center of Excellence by providing advice in all these areas based on their extensive knowledge and experience of the technology and people skills.
Enabling change: “Business and IT working together as one team.”
it is SmartRules’ mission to implement ‘a better way of working’ for our clients, executed by a great team of people!
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